Preguntas frecuentes

1. Doing a order

Buying made easy. Just following these simple steps:

1. Pick a category and click on any product you like to view its data file and a wealth of information.

2. Select your size/colour and add the article to your cart by simply clicking on “Buy”.

3. Once added to your cart, you can either continue shopping or place your order there and then by clicking on “Proceed to check-out”.

4. On choosing “Proceed to check-out” a screen will appear with a full description of your order. Be sure to go over the information provided on the summary of your purchase and follow the steps to confirm the order.

5. Step 1 - ACCOUNT: If you have already registered, simply enter your user name and password under the option “Already registered?”. Otherwise, select  “NEW ACCOUNT" and complete the information.

6. Step 2 - DELIVERY OPTIONS: select a delivery option from among those available, which will depend on the country or area you live in.  You can also add any comments or delivery instructions you like for the transporter.

Then simply accept our general terms and conditions of sale to view the payment options available

7. Step 3 - SELECT A PAYMENT OPTION: choose your preferred means of payment from among the options displayed.

8. When you have made your payment, we will send you an email with your purchase details and order confirmation. Make sure everything is correct and if you find a mistake, tell us as quickly as possible.

Should you have any doubts or if you would like to discuss your order with us, please fill in our contact form or write to us directly at pedidos@naffta.com

Please, read our terms and conditions before buying.


2. Payment

There are various payment options available: 

Visa or MasterCard credit cards

Naffta guarantees transactions carried out over its SSL platform are 100% secure. All information transmitted by you to us over the Internet is encrypted. Similarly, we do not record your credit card information on any databases; the information is sent directly to the bank’s point of sale terminal.

If your payment is refused, you may have entered something incorrectly. Check all the required fields, to make your purchase. You could also check your card, to make sure you are within your credit limit and that the card is valid. If you are still met with an error, try contacting your bank to check the conditions associated with the card.

Once payment has been accepted, we will send you a confirmation email. If you don’t receive an email, contact us as quickly as possible, so we can resolve the issue.

Deposit or Bank Transfer

The bank account number to which payment should be made will be provided in your order confirmation email. Payment should be made to NAFFTA SPORT S.L., La Caixa, with account number ES70 2100 6811 8102 0000 7425 and SWIFT/BIC code CAIXESBBXXX. It is extremely important you indicate the order number, together with your name and surname(s), and that the deposit/transfer is made within four days from receipt of the order confirmation in order to allow us to validate it. If we have not received payment within four days, your order will be automatically cancelled.

Once payment has been made, a copy of the receipt must be sent by email (pedidos@naffta.com). The order will not be regarded as paid until we have received the receipt of the deposit or transfer issued by the bank.

All bank charges will be the responsibility of the buyer. If we do not receive the full value of the order, we reserve the right to place your order on hold.

Payment on delivery

This payment method is only available for orders placed in Mainland Spain, Baleras and Portugal, and has a delivery surcharge of €2. 

This payment method is not accepted for collections at agreed points. Please make sure you have the exact amount because carriers are not required to carry more than €10 in change, for security reasons.

Naffta reserves the right to withdraw this payment method for customer accounts where there has been an incident with previous deliveries.

Paypal

If you opt to use PayPal as a payment method, the system will take you to our PayPal page upon completion of your order to make payment. For problems related to PayPal payments, please contact PayPal directly.

Information of interest for payments made through PayPal: https://www.paypal.com/au/webapps/mpp/returns


3. Delivery Methods

You can choose from various delivery options, the availability of which will ultimately depend on the country or area you live in.

Naffta - Pick up from Naffta warehouse: 

You will receive a mail confirming that your purchase is “Ready for pick-up at warehouse”, whereupon you can pick up your order during the opening hours indicated. Cash on delivery is not available for this delivery option.

The pick-up address is: 

Parque Tecnológico y Logístico de Vigo. Calle C, Nave 14, Área TexVigo, 36315 • Vigo (Pontevedra)

and opening hours are from:

Winter timetable: Mo-Th: 10:00 - 14:00, 15:30 - 18:30 | Fr: 10:00 - 14:00

Summer timetable (15/06 al 15/09): Mo-Fr: 10:00 - 14:00

SEUR home delivery - Send to delivery address:

Send to delivery address. Your order will be delivered to any address you indicate.

SEUR pick-up - In-store pick-up: 

Network of participating stores available for national pick-ups. Indicate where you would like to receive the package and pop by at your leisure. Cash on delivery is not available for this delivery option.


4. Delivery times and charges
ZoneCountriesPriceEstimated time

Europe Zone 1

Peninsular Spain

3,95€ 
Free from 60€
(+2€ COD)

(1 – 2 working days)

Balearic Islands

9,95€
Free from 75€
(+2€ COD)

(1 – 2 working days)

Canary Islands (Marine) (*1)

12,95€

(6 – 7 working days)

Ceuta and Melilla

14,95 €

(1 – 2 working days)

Portugal

4,95€
Free from 60€
(+2€ COD)

(1 – 2 working days)

Europe Zone 2

Germany - Austria - Belgium - France (*2) - Netherlands - Italy (*2) - Luxemburg - United Kingdom (*2)

9,95 €

(3 – 4 working days)

Denmark - Hungary - Poland - Cech Republic

(4 - 6 working days)

Europe Zone 3

Bulgary - Slovakia - Slovenia - Estonia - Finland - Greece - Ireland - Latvia - Lithuania - Romania - Sweden

12,95 €

(4 – 6 working days)

Croacia

(6 - 10 working days)

Europe Zone 4

Corsica (*2) - Sicily (*2) - Isle of Man (*2) - Jersey (*2) - Guernsey (*2)

24,95 €

(3 - 4 working days)

Bosnia Herzegovina (*3) - Norway (*3) - Serbia (*3) - Switzerland (*3)

(6 – 10 working days)

(*1) Taxes and formalities at origin and destination are not included in the price. Contact the customs offices in your country to request detailed information about these costs. The carrier may request payment of these costs at delivery. If the package is refused, delivery, processing and return costs will be deducted from the order refund.
(*2) Corsica, Sicily, Isle of Man and Channel Islands have a supplement of 15€ added to original rate of the country.
(*3) Customs formalities originally included in the rate.

Buying online is only avaliable from the countries listed in the table. In no event will deliveries be sent to post office boxes. For logistical issues, in specific areas there won’t be home deliveries. The carrier will contact the customer to give the nearest collection point. The transit times stated may be longer for settlements distanced from large towns.

On certain dates, like at Christmas, during the Kings’ holiday, on bank holidays and during promotional periods (Black Friday, Shopping Night, etc.), we cannot guarantee that your delivery will arrive on time, owing to the volume of goods in our warehouse and the volume being handled by transport agencies.

For areas requiring access documentation, remember to include your national identity document (DNI) number in the comments on the order, or in the additional address information; otherwise, the delivery date will be affected.

All deliveries will be performed by transport agency SEUR and its corresponding collaborators in the countries of delivery. As soon as the package leaves our warehouse, you will be sent an email with a tracking number. You will also get notifications about its status.

Our Customer Service Department can be contacted by emailing pedidos@naffta.com

Naffta reserves the right to change the delivery methods and times without prior notification due to logistical requirements.


5. Exchanges and returns

Claims and returns will not be accepted for goods that have suffered damage as a result of mishandling, misuse, incorrect washing or improper alteration.

In compliance with the Spanish Consumer Rights Act (7/1996), Naffta Sport S.L. will accept exchanges and returns of products purchased via this website within 14 days from the date goods are received.

The returns procedure is as follows:

1. Login to the website and access your account using your email address and password.

2. Click “Order History”, on the menu on the left side. Select the order you wish to return.

3. Select the items and quantities to be returned, enter the reason why you are sending them back, and click the “Return” button.

4. Once we have accepted your returns request, you will receive an email confirmation stating that your return is “Awaiting parcels”, which means you have to send us your return items within 14 calendar days, using your preferred method. The buyer has to cover this cost and we will not accept any returns where transport has not been paid.

Products must be returned in the same conditions as when we sent them and with their corresponding labels.

We will not accept any liability for the loss, delay or shipping to the wrong address of any products you wish to return to us. For this reason we recommend you send them by registered mail or with acknowledgement of receipt. Likewise, the client will be responsible for proving that the articles were returned. We therefore recommend you always send them via a system that certifies delivery, for safety purposes.

If you are shown as the sender, you don’t have to include any documents inside the package. If someone else is the sender, remember to include the return form so we can identify this order with you.

Recipient: NAFFTA ONLINE STORE

Delivery address: PTL de Vigo, Calle C, Nave 14, Área TexVigo, 36315 Vigo (Pontevedra).

5. Once we have received your package we will change the return status to "Package Received" and we will send you an email telling this informationl. Later, we will check everything is in order and we will complete the returns process, crediting the payment for the items that have been returned. 

No refund will be made for returned products which are damaged, incomplete, spoiled, used or soiled due to the fault of the client and they will be made available and sent to the sender carriage unpaid. 

6. You can check the status of your return at any point in the “Returned Goods” section.

We will refund using the same payment method as the one you used during the initial transaction, unless you chose to pay on delivery, in which case, your money will be returned by bank transfer to your chosen account. This refund will be performed within 14 days following arrival at our depot of the garments being returned. 

If we don’t receive the package within the 14 calendar days the status changes to “Deadline without package”. We understand that you have decided to keep the articles. Anyway, if you have done the shipment, we recommend to ask to the shipping company.

If, for any reason, when you receive your order, an item is not in accordance with what was described or it is in an unacceptable state, tell us immediately by e-mail and include the product information and the damage it has incurred, so we can thoroughly investigate the issue. We will get in touch with you as quickly as possible.


6. Discount Code, Voucher and Promotion

Discount Codes

If you have a promotional code, check the conditions for using it, which will accompany the code when you receive it. Unless otherwise stated, codes are valid for a single use and cannot be used with other offers.

Remember that if the voucher is associated directly with your account, you will need to enter your user name and password before the Online Store can apply the discount.

Before completing your purchase you will see a box directly below the order summary in which you can enter your code (be sure to write it exactly as it appears). In certain cases it may appear automatically in your cart. 

Doubts concerning our points system?

Accumulate points with each of your purchases and head to “My account > My loyalty points” to redeem them for a discount voucher. Remember you will not be able to exchange the voucher until the return period for your most recent order has ended (15 days following the purchase). Remember also that points expire after 180 days while vouchers generated expire after one year. 

The points system is linked to the Online Store and is exclusive to orders processed there. It may not be used with other discounts or promotions (loyalty rewards can be used only with other loyalty rewards).

What happens to my points if I return an item?

    • If you are exchanging your item for a different size or model, we will keep the number of points based on the exchange you want to make.
    • If you are returning part of your order, you will keep the number of points acquired for the garments you decide to keep, and the total for the new garment will also be credited.
    • If you request a full refund, we will return the amount of the order and withdraw the loyalty points you obtained for it.

Order exchanges performed manually after confirmation and manual order processing will not contribute to point accumulation.

Doubts concerning our referral system?

You can recommend our Online Store to up to five friends. The process is very simple. Just go to “My Account > Invite a friend program” and send out the invitations. Your friends will receive an email with your invite and, when they register, they will get a 10% discount.

When your friend registers, they will be required to enter your email in the corresponding box, “Email of the friend who invited you”, to get their voucher. When they make their first order, we will reward you with a 10% discount coupon.

The program is linked to the Online Store. If you forget to include the email or write it incorrectly, you will not be able to take advantage of this promotion. These coupons are valid for three months following receipt. They may not be used with other discounts or promotions.

Promotions

Naffta Sport S.L. organises periodic competitions, draws and special offers. If you would like us to notify you about these events, subscribe to our newsletter or follow us on social media. The conditions associated with each activity will be detailed when it is launched.


7. Size Guide
Woman
XSSMLXL
Breast 76-80 84-88 92-96 100-104 108-112
Waist 58-62 66-70 74-78 82-86 90-94
Hip 80-84 88-92 96-100 104-108 112-116
Inseam 85 85 86 87 88
Girl
4681012
Breast 61 65 69 73 77
Waist 56 58 60 62 64
Hip 61 65 69 73 77
Inseam 52 60 68 75 83
Men
SMLXLXXL
Breast 92-98 98-104 104-110 110-116 116-122
Waist 76-82 82-88 88-94 94-100 100-106
Hip 96-102 102-108 108-114 114-120 120-126
Inseam 80 81 82 83 84


Dimensions in centimeters for the body, not the clothes.
How to measure

8. Product Availability and Prices

All product orders are subject to availability. In this respect, if difficulties arise in the supply of items or they are out of stock, we reserve the right to provide information about substitute products of equal or greater quality and value, which you may choose instead of the original product. If you do not wish to accept any of these substitute products, we will refund the value of your order.

As soon as you add a product to your shopping cart, the items will be temporarily reserved there. At the end of the courtesy term, they will be made available to other shoppers once again, so they can be purchased. If, when confirming your order, you see an alert that prevents you from continuing, refresh the page and make sure all your items are in stock, to complete your purchase.

Special items shown under the tag “Coming soon” may not be available to buy through the Online Store.

The applicable prices are those stated on the website on the date the order is placed. Prices will be listed for each item and will include VAT (Value Added Tax). A breakdown of delivery charges will be displayed when placing an order.

If you are making your purchase from the Canary Islands or another place that is legally exempt from VAT, it will not be charged. However, the customs system will apply the corresponding charges, in addition to costs derived from Customs Import Duties and Administration, and the buyer will be responsible for paying all these charges, on receipt of the goods.

We may change our prices from time to time; however, any possible changes will not affect confirmed orders.

Sales:

Autumn Winter Sales: 7January - 28 February

Spring Summer Sales: 1July - 31August 

The products listed below will stay at full price, except for one-off promotions organised and advertised by the brand. These products are: BASICS, ACCESSORIES, RFET-NAFFTA and LIMITED EDITIONS.

Naffta Sport S.L. reserves the right to make changes to the information as it deems fit, at any time and without prior notification, and may update, even on a daily basis, items and prices to reflect changes in circumstances.


9. I have forgotten my password, how can I recover it?

If you have forgotten your password for the account you created when you registered, simply go to the section“Register”, click on the option “Forgotten password?” and enter the email address you used when you created your account.

The system will immediately send you an email confirmation (to validate your email) and later, other email containing your password.

After resetting your password, we recommend you go to the “PERSONAL DETAILS” tab, to change that password for one you find easier to remember. (Always apply the usual security measures when you choose your password). 


10. Customer Service

We are happy to receive any queries, suggestions, complaints or comments you might have about our online store.

Our Customer Service Department can be contacted by emailing attcliente@naffta.com, calling us on +34 986 203 086, in our social media or writing to us at the following address. PTL de Vigo. Área TexVigo. Calle C, Nave C14. 36315 Vigo (Pontevedra).

Customer Service  timetable:

- Winter time: Monday - Thursday 09.00 to 18.30 / Friday 08.00 to 15.00 (working days)

- Summer time (15/06 to 15/09): Monday - Friday 08.00 to 15.00 hours (working days)


11. General Terms , Conditions of Purchase and Policies

These General Terms and Conditions of Purchase apply to the sale of all Naffta items via its website to customers eligible to receive orders in Europe (only member states of the European Union). The Naffta website is exclusively for persons over 18 years old. Naffta reserves the right to cancel a user’s access account where fraudulent or speculative activity is detected or the service is used in bad faith.

The use of our website and the product purchase contracts through the said website, shall be governed by Spanish legislation.
Any dispute which may arise or relates to the use of the website or to the said contracts, shall be subject to the non-exclusive jurisdiction of Spanish courts and tribunals. If you are entering a contract as a consumer, nothing in the foregoing clause shall affect the rights afforded to you under current legislation.

Please, read our terms and conditions before buying:


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